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Support Partnership for Tanium

Protect Your Tanium Investment

Support & Expertise On Demand

At Chuco, we live and breathe Tanium — and we have a track record that proves it. Our large team of TCO/TCA-certified experts has executed projects for over 100 companies across a diverse range of industries, including financial services, insurance, technology, retail, manufacturing, healthcare, energy, transportation, and more.

 

We serve customers ranging from small and medium businesses to larger enterprises in the Fortune 10. Through years of hands-on experience, we’ve developed a deep understanding of best practices to make organizations successful with Tanium at scale. And we regularly engaged with customers to handle day-to-day op.

chuco support partnership 

Take Exceptionally Care of Your Tanium Enviroment

Quantify Platform Value

See what Tanium delivers in tool consolidation, software reclamation, incident response, and compliance .

Build Your Business Case

Leadership needs numbers. Get a projection you can bring to your CFO, CIO, or CISO in under five minutes.

Compare Licensing Models

Chuco Assist, Co-Manage, or Managed AEM, each has different cost structures and operational benefits. See them side by side.

Unlimited Possibilities

A Single Point of Contact

Your allocated Support Partnership hours are flexible — you can allocate them to the tasks and projects that best meet your needs. You can change priorities over time, and you can even increase hours as your adoption scales.

Tanium Administration
and Maintenance

  • Health Checks — Tanium and network
    architecture reviews; platform and endpoint performance analysis; security agent
    exclusion validation, firewall configuration assistance
  • Upgrades — Tanium platform, product
    module, and Tanium Client upgrade plans and best practices
  • Module Configuration — Product module configuration review, best practices
    recommendations and implementation

Tanium Use Case
and Project Execution

  • Use Case Development — regular review of existing use cases, regular identification of new use cases, implementation assistance, best practices review
  • Pilots — assistance with piloting new Tanium product modules or solutions.
  • Integrations — identification and
    implementation of 3rd party integrations.

Tanium Support

  • Helpdesk & Troubleshooting — L1 and L2 assistance with product issues
  • Advocacy — Interface with Tanium on
    issue escalation and resolution
  • Operations — basic assistance with day-to-day Tanium platform and product module operation.

Tanium Team Training

  • Vendor Training — Recommendations on and assistance with vendor-provided training options
  • Custom Training — regular Q&A sessions,
    office hours, dedicated custom training
    sessions.

Tanium Documentation and Best Practices

  • Operations — Custom run book creation
    for operations and security teams
  • Configuration Management — Documentation of major Tanium configuration changes

Strengthen Your Tanium Operations

Start Your Support Partnership Health Check

Evaluate the health, stability, and effectiveness of your current Tanium environment. Identify operational gaps, support needs, and opportunities to improve performance with a long-term partner focused on keeping your environment running at its best.

 
 

Frequently Asked Questions

Tanium Support Center does a great job and handles product-level issues. Chuco’s Support Partnership provides hands on assistance on how you operate the platform, including use cases, training, runbooks, upgrades, and day-to-day execution support. 

Yes. We have flexible options for ongoing Support. You can shift between knowledge transfer, support, health checks, or project work depending on your needs. 

We provide L1 and L2 support, troubleshooting, escalation support with Tanium, and operational guidance across modules. 

Yes. Piloting and rolling out new modules is a common use of Chuco Support Partnership.

Yes. This includes training recommendations, live sessions, office hours, and custom training based on your team’s needs. 

We build and maintain runbooks and track major configuration changes. This helps retain operational knowledge within your organization.  

If your team wants to run Tanium but needs support, choose Support Partnership. If you want to offload operations, Managed Services is the better fit.